The friendly and expert Siemens Service team is at your service for all your questions about Siemens home appliances: from advice before buying appliances, tips and explanations concerning usage and appliance features to problems concerning installations, faults, functionalities and troubleshooting.

Siemens Customer Contact Center

Siemens Service is available from Monday to Saturday 9am to 6pm (except public holidays) and will answer all your questions concerning Siemens Home Appliances.

Customer Contact Hotline:

2565 6151 (Hong Kong - General Enquiry )

2103 7792 (Hong Kong - Accessories Sales/Extended Warranty Promotion)

0800 030 (Macau local call)

Unit A, 15/F, Roxy Industrial Centre, 58-66 Tai Lin Pai Road, Kwai Chung, N.T.

How to get there

1. Take the footbridge from Exit E of Kwai Hing MTR Station towards the adjacent shopping mall Kowloon Commerce Centre (KCC).

2. Then take the passenger lift/ staircases between life@KCC and Joy@KCC to the ground floor at Kwai Cheong Road.

3. Then turn right and go forward to arrive Roxy Industrial Center.

The whole journey takes about 5 minutes. Our new customer contact center is located on the 15th floor of Block A.

How to Get There

Siemens Repair Hotline for troubleshooting

Siemens Service team will help you to identify the fault with your appliance, find the reason and take care of the troubleshooting. Of course, you can book an engineer’s visit on the phone or use the online booking tool.

User Manuals

Interested to check the user manual ? Here you will find the full range of appliance documention incl. user manuals, installations manuals and other appliance.related documents? You can access and download user manuals and other documentation about your Siemens home appliance online.

Online support centre

Siemens online support centre will you provide FAQs, offer fault diagnosis and selfhelp tips to solve minor problems on your own, access to how-to-videos, user manuals and appliance documentation.

My Siemens

Log in to your My Siemens account or create an account to benefit from the My Siemens advantages.