Online troubleshooting | Siemens Home

Check out the Siemens Online Assistant (Option 1) to identify the faults step-by-step and get support for your appliance based on the model-number (E-Nr.) of your appliance. Or use Option 2 and select the appliance category you are interested in.

Option 1: Siemens Online Assistant – start with the model-number (E-Nr.) of your appliance

Start the search by typing in the model number (E-Nr.) of your appliance.

This data is needed to identify your appliance so that the database can show you the correct information. The E-Nr. is shown on the type plate of your appliance. It consists of two letters at the beginning followed by a mix of numbers and letters. Siemens model numbers will always start with two letters and will always end by a “/” and two numbers as the last two signs.

For mobile phone users: Take a picture of your type plate

If you are using your mobile phone you can click on the Camera Icon camera icon in the field below, then take a picture of the type plate and our system will identify the E-Nr. and transfer the correct data. Other users might upload a picture of the type plate to their computer and then select the corresponding file so that system can recognize the E-Nr .

How to identify my Siemens appliance? Where do I find the type plate?

Rating plate finder

Please select your appliance category and then select the appliance family your Siemens home appliance belongs to.

You will see several drawings and the position of the type plate is marked.

Select appliance category

Additional appliance information Product family

Option 2: Easy access to troubleshooting support by selecting the appliance category

Please select the corresponding appliance category of your Siemens home appliance. You then can select the issue which is appearing at your appliance e.g. Error-Codes are shown in the display and you will get more info how to solve minor problems on your own.