How to solve problems with your Siemens washing machine

By activate the Child lock, you can prevent the settings on the appliances that you have set from being changed inadvertently. Deactivating the child lock on your washer is very easy. Depending on the model , there are several ways that the child lock can be deactivated. You can find the different methods below. If you still don’t know how to deactivate your child lock after using the methods below, please refer to your appliance’s instruction manual.

Press and hold the <Spin Speed> and <Finish In> buttons until the "Key" symbol disappears.

If the “Key” symbol flashes, please change the programme to the previous used programme until the “Key” symbol stop flashing. Press and hold the < rpm > and < Finish In > buttons for around 3 seconds and the “Key” symbol disappears.

If the “Key” symbol lights up, press and hold the < rpm > and < Finish In > buttons for around 3 seconds and the “Key” symbol disappears.

If the “Key” symbol flashes, please change the programme to the previous used programme until the “Key” symbol stop flashing. Press and hold the < Finish In > and < vaioSpeed > buttons for around 3 seconds and the “Key” symbol disappears.

If the “Key” Symbol lights up, press and hold the < Finish In > and < vaioSpeed > buttons for around 3 seconds and the “Key” symbol disappears

If the “Key” symbol flashes, please change the programme to the previous used programme until the “Key” symbol stop flashing. Press and hold the < Finish In > or < Finish In + > with <Finish In - > buttons for around 3 seconds and the “Key” symbol disappears.

If the “Key” Symbol lights up, press and hold the < Finish In > or < Finish In + > with < Finish In - > buttons for around 3 seconds and the “Key” symbol disappears.

Press and hold the < Option > and < Select > buttons until the “Key” symbol disappears.

1) The washing machine door cannot open may be caused by the Child lock has been activated (a “Key” symbol or a “CL” symbol on the display). Please deactivated the child lock.

2) The programme is running and the door is locked for safety reasons. Please wait until the programme is finished.

3) If the drum is filled with water, the door will be locked for safety reasons. Please select and run the <Spin> / <Drain> / <Empty> programme to empty the water and try to open the door after the selected programme is finished.

4) The water cannot be drained may be caused by the drain pump blockage, please follow the below steps to clean the drain pump. (Warning: The washing water will get very hot when washing at high temperatures. You may be scalded if you touch the hot washing water. Please allow the washing water to cool down first)

• a) Turn the appliance off. Pull out the mains plug.
• b) Open and remove the circle shape service flap which located at the bottom of the washing machine/ wash dryer. (The service flap of some model may be in rectangular shape and you may need to use some tool to open it). If your washer/ wash dryer is a built-in type, you may need to dismantle the baseboard of the kitchen cabinet before clean the drain pump. If your appliance are installed by the property development, you may contact your building management office on how to dismantle the baseboard of the kitchen cabinet.
• c) Drain pump a drainage hose : Take the drain hose out of the retainer. Remove the sealing cap and pour the water out into a suitable container. Replace the sealing cap and place the drain hose back in the retainer.
• Drain pump without a drainage hose: Carefully unscrew the pump cover in anti clockwise direction until the water begins to flow out (Please do not remove the pump cover completely). Let the water drain into a shallow container. Repeat the operation until there is no water left
• d) Carefully unscrew the pump cover in anti clockwise direction. Please remind that the residual water may leak out. Clean the interior, pump cover thread and pump housing. The impeller in the drain pump may be able to rotate.
• e) Refit and screw on the pump covers and close the service flap.
• f) Insert the main plug and turn on the appliance. Please try to open the door.

Steps to Clean the Drain Pump (video time : 0:47 to 1:33)

5) Release the door by the Emergency Release. ( Do not open the door if you can see water through the glass. Please clean the drain first.)

• a) Turn off the appliance. Pull out the mains plug.
• b) Drain out the water (Please refer to “Steps to Clean the Drain Pump”).
• c) Pull the emergency release downwards (a plastic string which is black, red or yellow in colour) and try to open the door at the same time. You may need to use some tool to pull the emergency release downwards for some models.

Remarks: The Emergency Release only applicable in some models

• New Machine : New machines always have a certain smell, or new smell that can’t escape when the machine is packaged up. These smells evaporate during the first few washes. You may run the Drum Clean Programme (Only applicable on selected model) or run the Cotton Programme in 90 degree temperature without laundry and detergent . You may also leave the door open to make the smell gets less and less.
• Odours : Moisture and too much detergent or too less detergent can cause the residue and the unpleasant smell in the drum. If you are not using the appliance, leave the door and detergent drawer open so that residual water can evaporate. It’s advisable to use the washing machine cleaner tested by the manufacturer every 3 months. Click HERE to purchase the Washing Machine Cleaner.
• Smells of rotten eggs: The smell may due to the blocked drain system or clogged sewer . Please clean the drain pump and check the sewer.