Siemens Warranties

1. Under the maintenance programme and subject to the provisions hereof, the Customer can enjoy free labor on inspection and repair. The replacing parts will be free of charge on Supreme Service and will have 20% discount off the list price on Smart Service.

• 2. The warranty provided under the Maintenance Agreement does not cover the following consumable, wearable and/or non-functional parts and/or accessories:
  • (a) Light-bulb, fluorescent lamp, battery, filter, water filter, oil-cup, food processor accessories, door seal for refrigerator/freezer, boot gasket/sleeve of washing machine/ washer dryer, dispensing chambers of washing machine/washer dryer, door and hinge of washing machine/washer dryer / refrigerator etc.
  • (b) Handle and knob, glass shelf, wire shelf, tray, turntable, coffee jug, refrigerator and freezer accessories, refrigerator and freezer color front panel, glass ceramic hob top and pan support, inlet gas hose, hose-inlet / hose-drain, power cord and power plug and etc.
  • (c) External body, panel and cover, varnish and enamel, decorative materials, non-functional spare parts and accessories and etc.
  • (d) Cleaning, reconditioning and lubrication and etc.
  • (e) Defects and damage due to sunray, temperature, humidity or other natural calamities (e.g. color deterioration, rusting, water condensation etc.)

• 3. The Maintenance Agreement will be automatically terminated immediately if:
  • (a) The Appliances have been damaged due to any negligence, misuse, improper installation, non-genuine SIEMENS parts or accessories or accident.
  • (b) The Appliances have been tampered with or subjected to repair or modification by any other person not authorized by BSH.
  • (c) The damage of the Appliances related to improper electricity/gas supply, water supply/drainage or exhaust pipes connected to the Appliances.
  • (d) The Customer does not use the Appliances according to the instruction and operation manual from BSH or the manufacturer of the Appliances and resulting damage to the Appliances (e.g. cleaning of filters, clear all objects from clothes before putting in the washing machine, keeping the venting channel opened or etc.).
  • (e) The Appliances are used commercially or located at a commercial premises.
  • (f) The serial number of the Appliances has been altered, effaced and/or removed.
  • (g) Any circumstance beyond the control of BSH or the Customer including Acts of God.

• 4. The Maintenance Agreement shall only apply to the Appliances located in the Hong Kong Special Administrative Region. The Customer shall notify BSH in writing immediately if the Appliances shall not be kept at the address specified overleaf. This Maintenance Agreement will be null and void immediately should the Appliances be re-located outside the Hong Kong Special Administrative Region.

• 5. The Maintenance Agreement shall not apply to Appliances located on boat, vehicle or movable objects.

• 6. For service on outlying islands, the Customer will be charged additional travel fee on each visit. For location without public transportation, the Customer will be liable for transporting the Appliances to and from the service centre of BSH for inspection and/or repair.

• 7. In case the Appliances should be returned to the service centre of BSH for inspection and/or repair, the Customer will be liable for the transportation cost of the Appliances to and from the service center of BSH.

• 8. For non-standard installation, the Customer will be charged additional service fee on each visit, including but not limited to carrying an appliance up or down stairs, lifting an appliance up or down or over obstacles, re-installation, etc. Please refer to our Service Rates at our website.

• 9. BSH shall, as soon as practicable upon request by the Customer, render service in such manner and to such extent as BSH may in its sole and absolute discretion determine. BSH shall not be liable for any cost, expense, injury, direct or indirect or consequential loss, damage or liability whatsoever caused by or arising directly or indirectly from or in connection with its failure to carry out any of its obligations under this Maintenance Agreement due to anything beyond the control of BSH.

• 10. The Customer shall use the Appliances according to the instruction and operation manual from BSH or the manufacturer of the Appliances.

• 11. The Customer shall provide a reasonable, sufficient and safe working space to access the Appliances for service. The Customer is liable to move away all blocking objects or move the Appliances to an appropriate location with electricity/gas supply, water supply/drainage for testing the Appliances. BSH reserves the right not to provide any service if the working space is limited, non-sufficient, unsafe or should there be a risk to create damage of any kind due to the working space (e.g. The Appliances located at roof-top, above ceiling tile or located at an unsafe height or blocked by other objects).

• 12. BSH shall not be liable for procuring or otherwise ensuring that the Appliances shall after being serviced by BSH, be fully restored to its proper working order. BSH shall not be liable to restore the Appliances to proper working order should there be unavailable parts from the factory, or non-repairable and/or non-replacing parts or any circumstances beyond the control of BSH. BSH shall not be under any obligation to renew the Maintenance Agreement upon its expiration either upon the same terms and conditions or otherwise.

• 13. BSH shall not be liable for any cost, expense, injury, direct, indirect or consequential loss, damage or liability whatsoever caused by or arising directly or indirectly from or in connection with any defect in the Appliances before or after being serviced by BSH.

• 14. The Customer shall bear the risk and be responsible for all loss and damage (including consequential loss, damage or loss of profit) arising directly or indirectly from or in connection with the service, delivery, or use of the Appliances.

• 15. The maximum liability of BSH under the warranty shall be limited to the replacement value of the relevant Appliances.

• 16. The Maintenance Agreement is not transferable and money paid under the Maintenance Agreement is not refundable, save with the prior written consent of BSH.

• 17. The Maintenance Agreement is valid after payment is settled. If the Maintenance Agreement and/or the payment is returned to BSH after the effective date stated in the Maintenance Agreement, BSH may need to inspect on the Appliances, in which event the Customer will be liable for an inspection fee and other costs and expenses, whatsoever arising from such inspection and the Maintenance Agreement will come into effect upon BSH’s satisfaction that the Appliances is in proper working order.

• 18. BSH reserves the rights to amend the terms and conditions of the Maintenance Agreement and/or not to accept your application to join the Maintenance Programme and return any cheque thereattach with or without prior notice.

• 19. The collection, retention and use, etc. of your personal data shall be subject to the Privacy Statement of BSH as amended by BSH from time to time. For details, please refer to https://www.siemens-home.bsh-group.com/hk

• 20. The Chinese translation of the Maintenance Agreement and its terms and conditions is for reference purpose only. Should there be any conflict between the English version and the Chinese translation, the English version shall prevail.