Siemens Home Appliances
If your appliances need repairing, inspected or maintained, Siemens Service offers fast, expert help. Siemens Service is available by phone and online. Click on the tab "book now" to see the contact data or start the online booking there. Click "repair prices" to get info about repair prices. If you are unsure if your appliance is covered by warranty, check the tab "manufacturer warranty". For conditions on booking repairs, click "repair conditions".
Delivery and Installation Services: General
Within the manufactuer’s warranty period, customers are entitled with free onsite inspection, repair and parts replacement services1. While customers would be charged for inspection, repair and parts replacment services during out of warranty period. Such fees are charged as follows:
| Products | Onsite Inspection Fee | Service Centre Labour (excludes round-trip transportation cost) |
|---|---|---|
| Cooking & Baking | ||
| Built-in Ovens | HK$850 | HK$950 |
| Built-in Steamers/ Steam Ovens | HK$850 | HK$950 |
| Built-in Microwaves/ Microwave Ovens | HK$850 | HK$950 |
| Built-in Warming Drawers | HK$850 | HK$950 |
| Built-in Induction Hobs | HK$850 | HK$950 |
| Built-in Gas Hobs | HK$850 | HK$950 |
| Built-in Barbecue Hobs | HK$850 | HK$950 |
| Built-in Cooker Hoods | HK$850 | HK$950 |
| Built-under Hoods | HK$380 | HK$480 |
| Fridges & Freezers | ||
| Built-in Refrigerators | HK$850 | HK$950 |
| Built-in Single Fridges | HK$850 | HK$950 |
| Built-in Single Freezers | HK$850 | HK$950 |
| Built-in Wine Cooler | HK$850 | HK$950 |
| Freestanding Side-by-side Refrigerators | HK$580 | HK$680 |
| Freestanding Refrigerators | HK$580 | HK$680 |
| Freestanding Single Fridges | HK$580 | HK$680 |
| Freestanding Single Freezers | HK$580 | HK$680 |
| Freestanding Wine Cooler | HK$580 | HK$680 |
| Washers & Dryers | ||
| Built-in Washing Machines | HK$850 | HK$950 |
| Built-in Dryers | HK$850 | HK$950 |
| Built-in Washer Dryers | HK$850 | HK$950 |
| Freestanding Washing Machines | HK$580 | HK$680 |
| Freestanding Dryers | HK$580 | HK$680 |
| Freestanding Washer Dryers | HK$580 | HK$680 |
| Coffee Machines | ||
| Built-in Automatic Coffee Machines | N/A | HK$950 (includes round-trip transportation cost) |
| Freestanding Automatic Coffee Machines | N/A | HK$950 (includes round-trip transportation cost) |
| Dishwashers | ||
| Built-in Dishwashers | HK$850 | HK$950 |
| Freestanding Dishwashers | HK$580 | HK$680 |
| Water Heaters | ||
| Compact Instantaneous Water Heaters | HK$380 | HK$480 |
| Instantaneous Hydraulically Controlled Water Heaters | HK$380 | HK$480 |
| Instantaneous Electronically Controlled Water Heaters | HK$580 | HK$680 |
| Small Appliances | ||
| Small Appliances | Not Applicable | HK$190 |
Remarks：
1) Parts replacment service within manufacturer’s warranty / extended warranty period does not cover consumable, wearable and/or non-functional parts and/or accessories. If such additional parts need to be replaced on-site, both the cost of the replaced parts and the on-site inspection service fee will be charged.
2) Within warranty period, appliance's fault/damage caused by abnormal environmental conditions or resulted from inappropriate operating conditions or coming into contact with unsuitable substances or even by lack of care and maintenance / misuse / inappropriate use / non-compliance with safety regulations and warnings given in the operating instructions , the repair fee would not be covered by the company. In such case, additional charge(s) is / are required e.g. standard labour fee HKD 250.
3) An extra fee of HK$220 would be charged for any onsite inspection service at outlying islands. (excludes Discovery Bay, Ma Wan and Tung Chung areas)
4) Customers shall pay the onsite inspection fee even the product cannot be successfully repaired.
5) A round-trip transportation costs HK$180. For transportation service on outlying islands or remote areas (excludes Discovery Bay, Ma Wan and Tung Chung) , customers will be liable for transporting the appliances to and from the service center of BSH for inspection and/or repair.
6) The above service tariff applies to Hong Kong SAR only. For service tariff of Macau SAR, please contact us at 0800 030 (Macau local call only).
For details on related tariffs to the above services, please contact our Customer Contact Hotline at 2565 6151.
BSH Home Appliances Limited reserves the final rights to adjust the above price list herein without prior notice.
Effective Date: 11 June 2024
