Welcome to the Siemens direct order booking service. Here you will be able to book a repair appointment swiftly and seamlessly.

Before you start, please review the following conditions to ascertain your appliance eligibility for our online booking service.

1. The Appliance is covered by an Extended Warranty - please contact Customer Service at Siemens.hk.service@bshg.com or Customer Service Hotline +852 2565 6151 to book the repair booking directly.

2. For Small Domestic Appliance – please click here to preview the walk-in repair arrangement.

3. If, for any other reason, you are unable to make an online booking, please contact Customer Service at Siemens.hk.service@bshg.com or Customer Service Hotline +852 2565 6151

Further information for your references:

Please enter your E-number here.

E-number is the model-number of your appliance. Siemens Service needs it to prepare the visit e.g. providing the needed spare parts to the engineer before the visit. You can find the E-number on the rating plate of your home appliance.

Please have a look into Typeplate finder below.

Please enter E-Number
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Please try again and only send a PNG or JPEG image.
There is a technical issue. Please try again or type the Model Number (E-Nr Number) into the field manually.
ID your Siemens appliance

The model number (E-Nr) is shown on the type plate of your appliance. On the right side you can see the type plate and the position of the E-Nr. If you don't know where to find the type plate on or in your appliance please check the appliance identification help on this page.

How to identify my Siemens appliance? Where do I find the type plate?

Rating plate finder

Or log in at My Siemens and select an appliance that has already been registered.