Siemens Home Appliances
Removal Service options and terms:
| Removal Service under Producer Responsibility Scheme |
Siemens Upgraded Removal Service |
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|---|---|---|---|
| Plan A^ | Plan B^ | ||
| Charge rate | Free of charge |
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| Service Provider | ALBA Integrated Waste Solutions (Hong Kong) Limited | BSH Home Appliances Limited | |
| Applicable Conditions |
Upon purchase of any of below Siemens regulated electrical appliances as specified in the Producer Eco-Responsibility Ordinance, customer could enjoy removal service for the same types of regulated electrical appliances:
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Upon purchase of any Siemens appliances | |
| Payment Method | Not applicable | Paid by cash at site | |
| Paid by cash at site | Same type and quantity of purchased appliance | Same type and quantity of purchased appliance, including non-regulated electrical appliances | |
| Service location | Any premises in Hong Kong. Collection address can be different from the delivery address of the newly purchased appliance |
Any premises in Hong Kong excluding outlying islands and movable objects (boats, yachts or vehicles) *Collection address must be same as delivery address |
Any premises in Hong Kong excluding outlying islands and movable objects (boats, yachts or vehicles) |
| Disposal request | Customer sign the Record of Choice of Removal Service at the time of purchase or make the request within 3 business days after the date of purchase. Late request will be deemed as no request for the removal service | Customer sign the Record of Choice of Removal Service at the time of purchase | Customer can contact seller to arrange disposal within one month after delivery of the new appliance |
| Service date |
Normally three business days after date of purchase from Monday to Saturday 8:00am to 7:00pm, excluding public holidays *Collection time is determined by the service provider. Customer will be notified in the morning of the service date by phone call |
Same as delivery date, delivery and disposal can be performed concurrently | Normally one business day in advance for arrangement, please refer to Appendix 1 for details of the delivery schedule |
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Removal Service under Producer Responsibility Scheme |
Siemens Upgraded Removal Service | |
|---|---|---|
| Statement from Service Provider |
1. The removal service is separate from delivery and installation service. The old items pending removal can be removed before new items delivery and installation, or placed temporarily at the premises for collection 2. The old item must stand alone and be freed from other connections or obstacles 3. The old item once collected will not be returned 4. The free removal service will be abandoned without re-arrangement if the old items are found at the appointed date of removal service: connected to water supply or electricity supply; hindered by any obstacles like narrow door, ground protruding etc.; have serious hygiene issues (e.g. rancid foods, presence of cockroaches and ants, etc.). 5. Customers may alter the date or address for removal service for one time, with 2 working days as prior notice 6. In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal No. 8 or above, the removal service will be suspended and rescheduled. 7. The company shall not be liable for any delay, suspension or rescheduling due to traffic or adverse weather conditions or other factors 8. The company shall not be liable for direct or indirect loss resulted by any delay or omission of removal service due to following reasons:
9. All personal data collected are used solely for arrangement of removal service for the old items. The company shall comply fully with the obligations and requirements of the Personal Data (Privacy) Ordinance (Cap. 486) 10. In case of any disputes, the decision of the company shall be final 11. The company reserves the final rights to alter the terms and conditions contained herein without prior notice. |
1. The old items must stand alone and be freed from other connections or obstacles. 2. The old items once collected will not be returned 3. Our staff reserve the right to not remove old items with serious hygiene issues (e.g. rancid foods, presence of cockroaches and ants, etc.) 4. For extra effort required to perform the removal service, additional charge applies. (e.g., detach stacked washing machine and dryer before removal, carry appliance up/down stairs, lifting up appliance to certain height, etc.). Please refer to Service fees List for details 5. Customer may call to pre-book the dismantling services before removal. Charges applies on built-in appliance, water heater and cooker hood, etc. Please refer to Service Fees List 6. Customer may alter the date for removal service twice (at maximum), with no less than 1 working day as prior notice. 7. In the event of a Black Rainstorm Warning / Tropical Cyclone Warning Signal No. 8 or above, the removal service will be suspended and rescheduled 8. The company shall not be liable for any delay, suspension or re-schedule in relations to traffic or adverse weather conditions or other factors 9. All personal data collected are used solely for arrangement of removal service for the old items. The Company shall fully comply with the obligations and requirements of the Personal Data (Privacy) Ordinance (Cap. 486) 10. In case of any disputes, the decision of the company shall be final 11. The company reserves the final rights to alter the terms and conditions contained herein without prior notice |
^ This service is provided by BSH Home Appliances Limited, and subject to terms and conditions. In case of any disputes, the decision of the company shall be final
** Specified regulated electrical appliances: Washing machines, washer dryers and Stand-alone tumble dryers - with a rated washing capacity not exceeding 15 kg. Refrigerators - with a total storage volume not exceeding 900 liters. (Excluded#)
# 2meters or above’s Built-in Refrigerator, Built-in Fridge, Built-in freezer and wine cooler or American style washer dryer combo
HK$250 applies for detaching already-stacked washing machine and dryer before removal day, to be paid in cash onsite.
