Siemens Home Appliances
How to handle problems with the washing machine door?
Please follow the step by step guide to check the door.
The child lock has been activated.
If the washing machine door is not opening, this may be caused by the child lock which you will need to deactivate. Get more info how the child lock functionality works and how to deactive or activate the child lock by following the link.
Clothes caught between the door and the housing.
A problem with the door both opening and closing properly can be caused by clothes, especially smaller garments such as socks, becoming jammed between the door and the washing machine housing. Ensure that there are no clothes caught between the door and the housing before starting a program.
The washing machine drum is overloaded.
An overloaded washing machine drum can also prevent the door from being closed properly, so you may need to take some clothes out of the drum prior to starting a program.
There is a fault with the door lock.
If the causes outlined above have been checked and they are not responsible for the door not opening or closing, this could indicate a problem with the door lock where it is not engaging the door latch, meaning that you won't be able to start a program.
This is not a fault that you can solve yourself and will require a repair by a trained and qualified service engineer.
